What This FAQ Page Covers
This page exists because most messages to the 35bd2 support desk start with the same handful of questions. We wrote the answers down, in plain English, sorted by the task you came to do rather than by internal department names. Wallet entries sit together — bKash, Nagad and Rocket each have their own steps, and the wording matches what appears on screen
when you confirm a transfer with your PIN. Account entries cover the code we send at login, the details we check before a withdrawal leaves, and what to do when a session ends on its own. Mobile entries explain why the lobby loads differently on data than on Wi-Fi, and where the menu collapses on a smaller screen. Support entries tell you
which channel to pick, so you don't queue in the wrong one. We add to the page whenever the same question turns up twice in a week, and we'd rather cut an entry than leave a stale one standing. Nothing here replaces the terms — where those disagree, the terms decide. Questions about eligibility get a straight answer too: access depends on
local law and eligible regions.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer