Personal Data We Hold and Why We Hold It
When you create an account, we record your name, email address, contact number and the payment method you use — whether that is bKash, Nagad or Rocket. We store this to verify your identity, match your wallet to your account, and process withdrawals correctly. When you
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move funds through your bKash or Nagad wallet, the transaction reference and amount are logged against your account record; we do not store your full wallet PIN or password at any point. We also collect device and session data — such as browser type, IP address
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and session timestamps — to detect unusual login patterns and keep your account safe. Cookies and similar tools record your preferences so the lobby loads the way you left it. We retain your account data for as long as your account remains active, and for a
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period thereafter as required by the compliance obligations that apply to the regions we serve. You can ask us at any time what data we hold on you, and we will respond through our support channel. Where you use Rocket for withdrawals, the payout reference is
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retained for reconciliation. Access to and availability of services depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.