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How 35bd2 Governs Your Account and Access

Your access to 35bd2 and the use of any wallet — bKash, Nagad or Rocket — is subject to these terms, and eligibility depends on your local law and the regions we currently support. Read through what applies to your account before you start.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder responsibilitiesData handling commitmentsRight to request changes
35bd2 How 35bd2 Governs Your Account and Access
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We hold only the account and transaction data needed to operate your membership and process wallet movements through bKash, Nagad and Rocket. Data is not sold or shared beyond what is required for payment processing and fraud prevention. You have the right to ask what we hold, request correction or ask us to close your account and delete your data, subject to any legal retention obligations.

Data Retention We retain transaction records — including bKash, Nagad and Rocket payment logs — for the period required under applicable financial regulations. Requests to delete non-mandatory data are handled within a reasonable timeframe.
Cookie Handling Our site uses session and analytics cookies to keep your account secure across mobile and desktop. You can manage cookie preferences through your browser settings at any time without affecting core account functions.
Account Security Practices Account access is protected by OTP verification on login and on each withdrawal request. If your registered mobile number changes, identity re-verification is required before wallet access is restored.
Requesting Changes or Access To update your registered details, request a copy of your account data or ask for account closure, use the formal written notice path through your account portal or contact us by email.
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about how these terms apply to your account — or if you want to raise a dispute, request data access or ask about eligibility in your region — our support team handles legal enquiries through the channels below. Queries about wallet conditions involving bKash, Nagad or Rocket can also be directed here for account-level clarification.

Team online

Account Legal Email

Send your legal query or data request to our dedicated account address. We aim to respond within the timeframe required by applicable rules in supported regions.

Live Chat Support

Reach a support agent directly through the live chat window in your account dashboard. Use this for urgent account-access or wallet-related legal clarifications.

Formal Written Notice

For formal disputes or account-closure requests under these terms, submit a written notice through your account portal so we can log and track your case properly.

Common Questions About Your Rights and These Terms

These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh. If your question is not covered here, reach us directly through live chat or the account portal.

These terms apply to anyone who opens an account with 35bd2 in a supported region. Access and eligibility depend on your local law — we ask you to confirm this at registration.

Yes, where your region is supported. bKash, Nagad and Rocket wallet use is governed jointly by our platform conditions and by the rules of your mobile financial service provider in Bangladesh.

Submit a data access request through the formal written notice option in your account portal or email our legal contact address. We will respond within the timeframe applicable to your region.

We notify you before a material change takes effect. If you do not accept the revised terms, you may close your account before the change date and withdraw any available wallet balance.

We retain payment records — including bKash, Nagad and Rocket transaction logs — for the minimum period required under applicable financial regulations in supported regions.

If any individual provision is found unenforceable under applicable local law, that provision is removed or adjusted to the minimum needed; the remaining terms continue in full effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.