Reference

The Terms That Cover Your Account

One set of rules covers your account, and this page sets them out without legal fog: how your bKash, Nagad or Rocket deposits are recorded, how your wallet balance moves, and what we ask from you.

Plain-English clausesWallet rules explainedUpdated when rules changeRead before your next deposit
35bd2 The Terms That Cover Your Account
TERMS SUPPORT

Where to Ask About a Clause

A term you do not understand is worth one message, not a guess. Our support desk answers questions about clauses, wallet entries and account status in English, from the same menu that holds your balance, and it works the same way whether you are in Dhaka or Chattogram. Keep your registered number nearby. We check it before discussing anything tied to your account, because a terms question should never turn into someone else's answer about your wallet.

Live chat Open the chat panel at the bottom of your account screen and ask for the clause by name; the agent can quote the exact wording in force today.
Email Write to the address shown on our contact page with your registered mobile number and the clause you want explained, then keep the reply for your records.
Account desk For an unexpected wallet entry, a locked login or an OTP that never arrived, the desk checks your bKash, Nagad or Rocket reference before answering.
HOW WE HANDLE IT

Records, Cookies and Account Security

Terms only mean something if the records behind them are kept properly. Your account history, from deposit entries and wallet moves to session logins, is stored so we can settle a dispute months later, and we hold it only for as long as that purpose needs. Cookies on this site remember your language and your login state, nothing more exotic. Sign in from a new handset and the one-time code confirms it is you. Data access sits with the support and legal staff who need it, and when you ask in writing we tell you what we hold.

Account data we hold

Your registered number, wallet references, deposit history and login records sit behind your account, and staff see them only when a query or a legal duty requires it.

Cookie choices

Session cookies keep you signed in and remember your language; clear them in your browser and you will need a fresh one-time code at each login.

Login security

A one-time code reaches your registered mobile before a new device gets in, and you can ask us to reset the number on file when your SIM changes.

Changes and requests

Ask in writing for a copy of the terms you accepted or a correction to your details; we reply on the same email thread so the record stays clear.

What You Ask About Our Terms

Most of what reaches our desk about this page falls into a handful of patterns: what you agreed to, what we keep, and how to change something on file. The answers below are short on purpose. If yours is not here, message support and quote the clause you are looking at, which gets you a precise reply instead of a general one.

You accept the account rules on this page, including the wallet clauses covering bKash, Nagad and Rocket deposits, plus the fair-use section that explains how you play on a shared device.

Eligibility depends on your local law and eligible regions, so these terms only apply to you where access is lawful. If it is not, we close the account and return the remaining balance.

Email us from your registered address with your mobile number and ask for the version in force on your sign-up date. We keep earlier versions for exactly this reason.

Sometimes. We post the revised text here and move the date at the top, and your next login shows the prompt. Read it before you deposit again, not after a wallet entry you did not expect.

Tell the account desk with your bKash, Nagad or Rocket reference. We check that entry against your account wallet, correct it where the records agree, and explain the outcome in writing.

All of it. The sportsbook with its cricket markets, live tables such as Baccarat Lightning, Crash Dynamite rounds, your wallet and support chats all sit under one rulebook, with no side deals.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.